Refund & Return Policy

Digital service, no physical returns

RetainLeads.com is a digital subscription service operated by Life More Abundantly LLC. Nothing is shipped, so there is nothing to return. This policy explains how cancellations and refunds are handled for the $24.99/month plan.

Cancel any time

You may cancel your subscription at any time from your dashboard. Cancellation stops future charges. Your smart assistant continues to work until the end of the billing period you have already paid for, after which it stops rendering on your website and your share link is disabled.

Refunds

• First-time subscribers may request a full refund of their first monthly charge within 7 days of that charge if the service did not work for them.
• Renewal charges are generally non-refundable, because the service is delivered continuously throughout each month.
• If a charge resulted from a billing error, duplicate payment or unauthorized use of your payment method, contact us and we will investigate and refund where appropriate.
• Partial-month refunds are not issued for unused days in a billing period.
• Saved-answer replies are unlimited, so there is no quota to refund. The included monthly AI reply allowance in AI mode has no cash value, is not transferable and is not refundable, whether used or unused.

Install For You ($119.99, one time)

• Booking the installation places a pending authorization (a hold) on your card. A hold is not a charge and no money moves at that point.
• You are charged the one-time $119.99 only after we confirm your smart assistant is live and rendering on your website.
• If we cannot complete the installation, the hold is released and you are charged nothing.
• Once the installation is confirmed live and the fee is captured, that one-time fee is non-refundable, because the work has been delivered.
• The installation fee is separate from your monthly plan. Cancelling the monthly plan does not refund a completed installation.
• Future changes to wording, colors, questions and answers are always free from your dashboard: install once, update forever.

How to request a refund

Email support@retainleads.com from the address on your account with the date of the charge and a short description of the problem. We aim to respond within 3 business days. Approved refunds are returned to the original payment method and may take 5–10 business days to appear, depending on your bank.

Chargebacks and abuse

Please contact us before filing a chargeback so we can resolve the issue directly. We reserve the right to refuse refunds where there is evidence of abuse, such as repeated sign-up-and-refund cycles, or use of the service in breach of our Terms & Conditions.

Failed payments

If a renewal payment fails, we may retry it and will email you. If payment is not completed, your smart assistant is paused until billing is restored. Your configuration and knowledge base are kept so you can resume without setting anything up again.

Contact

Refund questions can be sent to support@retainleads.com.