Terms & Conditions

Last updated August 20, 2026

Agreement to our legal terms

We are Life More Abundantly LLC, doing business as RetainLeads.com ("Company," "we," "us," "our"). We operate the website https://retainleads.com (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services"). You can contact us by email at support@retainleads.com.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Life More Abundantly LLC, concerning your access to and use of the Services. By accessing the Services you agree that you have read, understood and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND MUST DISCONTINUE USE IMMEDIATELY.

We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time. We will alert you by updating the "Last updated" date. It is your responsibility to periodically review these Legal Terms. The Services are intended for users who are at least 18 years of age.

1. Our services

RetainLeads.com provides an embeddable smart responder lead-capture widget for websites. You configure a smart assistant with your own business information, install it with a script tag or share your no-code chat link, and visitors receive the answers you saved before being handed to your own phone number or email address. We do not hold or deliver your leads: enquiry messages are composed on the visitor's device and sent from the visitor's own messaging or mail application.

You may optionally switch your assistant to "AI Smart Assistant" mode. In that mode replies are generated by a third-party large language model from the business information and saved answers you provide, and are instructed not to invent details or quote firm prices. AI mode includes a monthly allowance of AI replies (currently 1,500, with limited rollover); when the allowance is used up the assistant automatically falls back to Smart Responder mode. You may alternatively supply your own API key from a compatible AI provider, in which case that provider's terms and charges apply to you directly and no allowance applies. Generated replies can be wrong; you remain responsible for reviewing what your assistant says and we make no warranty as to the accuracy of AI-generated content.

The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation. You are solely responsible for compliance with local laws applicable to you, including laws governing marketing messages and the collection of personal information from your website visitors.

Attribution. The smart assistant displays a small "Powered by RetainLeads.com" notice and link inside the chat window and on any page where the widget is installed. This attribution is part of the Services and is one of the reasons we can offer them at a flat monthly price. You agree not to hide, remove, obscure, restyle to be unreadable, or otherwise alter this notice while you use the Services. The link may include the address of the website it appears on so that we can see which installations send visitors to us; it does not identify your visitors. We will not use your logo, name or a testimonial in our own marketing without your separate permission. Removing or hiding the attribution is a breach of these terms and may result in suspension of your smart assistant.

2. Intellectual property rights

We own or license all intellectual property rights in the Services, including source code, databases, software, website designs, text and graphics (the "Content"), as well as the trademarks and logos contained therein. The Content is provided on an "AS IS" basis for your personal or internal business use. You may not copy, reproduce, republish, sell, license or reverse engineer any part of the Services except as expressly permitted.

Your submissions. You retain ownership of the business information, knowledge base text and other content you submit. You grant us a worldwide, royalty-free license to host, process and transmit that content solely to operate and improve the Services, including matching visitor questions against the answers you saved. You warrant that you own or control the necessary rights to the content you submit and that it does not violate any law or third-party right.

Your install code is licensed, not sold. The snippet, widget ID and connector packages we issue you are licensed for use on the website registered to your account only. You may not share, resell or install them on any other website, and you may not obscure or strip the notices inside them. To enforce this — and for billing, uptime and support — we log the domain, time and request counts each time your code loads, and we may refuse to serve any domain that is not approved on your account. Installing the code by hand instead of using a connector is always allowed; installing it somewhere other than your own registered website is not.

3. User representations

  • All registration information you submit is true, accurate, current and complete.
  • You will maintain the accuracy of that information and promptly update it as necessary.
  • You have legal capacity and agree to comply with these Legal Terms.
  • You are not a minor in the jurisdiction in which you reside.
  • You will not access the Services through automated or non-human means, except through documented interfaces.
  • You will not use the Services for any illegal or unauthorized purpose.
  • You own or control the websites on which you install the smart assistant.

If you provide untrue, inaccurate, incomplete or incomplete information, we may suspend or terminate your account and refuse any and all current or future use of the Services.

4. User registration

You may be required to register to use the Services. You agree to keep your password confidential and are responsible for all use of your account. We reserve the right to remove, reclaim or change a username you select if we determine it is inappropriate, obscene, or otherwise objectionable.

5. Purchases, subscriptions and payment

The Services are provided on a subscription basis at $24.99/month, billed automatically each month to your chosen payment method until you cancel. Prices are in US dollars and exclude any applicable taxes, which may be added at checkout. You agree to provide current, complete and accurate purchase and account information, and to promptly update it so we can complete your transactions.

Your plan includes unlimited Smart Responder replies, plus 1,500 AI replies a month in AI mode before it falls back to your saved answers. In Smart Responder mode the Services deliver automated responses by matching a visitor's wording against trigger words and answers that you supply; no reply allowance, quota or overage applies to that mode. In the optional AI Smart Assistant mode a monthly allowance of AI replies applies as described above, and when it is used up the assistant falls back to Smart Responder mode rather than stopping. When no saved answer matches a visitor's question, the responder tells the visitor so and refers them to your text, email or information form, so enquiries continue to reach you. We may apply reasonable technical rate limits to protect the Services from abuse.

To be clear about what you are buying: the Services are a smart responder and lead-capture widget, not a writing service or a general-purpose artificial-intelligence agent. In Smart Responder mode the widget shows only the trigger words and answers you save, word for word, and no model generates replies to your visitors. In AI Smart Assistant mode, which you must switch on yourself, replies are generated by a third-party model from the facts and saved answers you supply. In either mode, automated replies are not quotes, offers or contracts, and you remain responsible for the accuracy and currency of the answers you publish. We may append protective wording to a saved answer that names an amount, inviting the visitor to request an exact quote, so that an out-of-date figure is not presented as final.

Billing reminders and payment-related emails (such as failed-payment notices, successful-charge receipts and requests to update your card) are sent by our payment processor, Stripe, to the email address on your account. We do not send those messages ourselves at this time, but we reserve the right to contact you directly about your account, services or other products and services you may choose.

We reserve the right to correct pricing errors, to change prices with reasonable notice, and to refuse or cancel any order. Payments are processed by a third-party payment processor; we do not store your full card details.

6. Refunds policy

You may cancel at any time and cancellation stops future charges. First-time subscribers may request a full refund of their first monthly charge within 7 days of that charge. Renewal charges are generally non-refundable because the service is delivered continuously. Full details are set out in our Refund & Return Policy, which forms part of these Legal Terms.

Installation of the widget code. We cannot guarantee that the self-paste Smart Installer, sending the code to your web person, or any other do-it-yourself installation method will work on every website. Themes, site builders, caching layers and security plugins differ. YOU VERIFY THAT YOU HAVE THE RIGHT TO EDIT YOUR SITE, AND YOU AGREE TO INSTALL THE SMART RESPONDER CODE AT YOUR OWN RISK. BY INSTALLING THE CODE OR ALLOWING ANYONE ELSE — INCLUDING YOUR WEB PERSON, A DEVELOPER, A CONTRACTOR, A FRIEND, OR OUR SUPPORT TEAM — TO INSTALL IT ON YOUR BEHALF, YOU RELEASE Life More Abundantly LLC, DOING BUSINESS AS RetainLeads.com, AND ITS DIRECTORS, EMPLOYEES, AGENTS, CONTRACTORS AND REPRESENTATIVES FROM ANY AND ALL LIABILITY, CLAIMS, DEMANDS, ACTIONS OR DAMAGES WHATSOEVER (INCLUDING DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE AND EXEMPLARY DAMAGES) ARISING OUT OF OR RELATING TO ANY DOWNTIME, SITE CRASH, BROKEN LAYOUT, LOST DATA, LOST FILES, LOST REVENUE, LOST LEADS, OR ANY OTHER HARM OR INCONVENIENCE CAUSED BY OR ALLEGED TO BE CAUSED BY THE INSTALLATION, MODIFICATION, REMOVAL, PRESENCE, OR PERFORMANCE OF THE SMART RESPONDER CODE, EVEN IF WE PROVIDED INSTRUCTIONS, TOOLS, OR ASSISTANCE. THIS RELEASE APPLIES FOR ANY REASON, INCLUDING NEGLIGENCE, AND TO THE FULLEST EXTENT PERMITTED BY LAW. YOU FURTHER AGREE TO BACK UP YOUR WEBSITE FILES, DATABASES, THEMES AND ALL CRITICAL CONTENT BEFORE INSTALLING ANY CODE, SO THAT YOU HAVE A FAIL-SAFE COPY TO RESTORE IF SOMETHING GOES WRONG. IF YOU DO NOT KNOW HOW TO BACK UP YOUR SITE, DO NOT PROCEED WITHOUT CONSULTING YOUR PLATFORM, HOST, WEB PERSON OR A QUALIFIED PROFESSIONAL.

The proper way to install any code is to first create a full backup of your website files and database so you can always revert back to your original site and start over if something goes wrong. We are not responsible if you or a third party fail to back up your site before attempting the installation, or if you do not know how to restore it. We reserve the right to decline, pause or discontinue any installation request.

Install For You ($119.99, one time). Your card is authorized when you book and charged only after we confirm the widget is live on your site. If we take the job and the widget never registers on your site, the authorization is released or the charge refunded in full, no questions asked. Once the widget is confirmed live, the $119.99 installation fee is earned and non-refundable. The installation fee is separate from your monthly subscription; cancelling the subscription does not refund it. Installation requires you to invite our support address as an admin or collaborator on your platform — we never ask for your website password.

7. Prohibited activities

You may not access or use the Services for any purpose other than that for which we make them available. As a user of the Services, you agree not to:

  • Systematically retrieve data or content from the Services to create a collection, compilation or database.
  • Trick, defraud or mislead us or other users, including attempting to learn sensitive account information.
  • Circumvent, disable or interfere with security-related features, including domain restrictions or technical rate limits.
  • Remove, hide, obscure or alter the "Powered by RetainLeads.com" attribution shown by the widget.
  • Install the smart assistant script on a domain you do not own or control, or share your smart assistant script to drive usage on unapproved sites.
  • Use the Services to send unlawful, harassing, hateful, sexually explicit, or deceptive content, or to target minors.
  • Configure a smart assistant to impersonate a human, a government body, or a business you do not represent.
  • Use the Services in a way that violates telemarketing, messaging, consumer protection or data protection laws that apply to you.
  • Upload viruses, spam, or any material that interferes with the operation of the Services.
  • Use automated systems such as scrapers, bots or scripts to flood the Services or inflate usage.
  • Copy, resell or offer the Services to third parties as your own product without written permission.

8. Your content and knowledge base

You are solely responsible for the information you put into your smart assistant, including prices, availability, guarantees and service claims, and for the accuracy of the phone number and email address you route leads to. We screen submitted content for obviously unsafe material, but we do not verify accuracy and we are not responsible for commitments your smart assistant appears to make on your behalf.

9. Third-party websites and content

The Services may link to third-party websites and rely on third-party providers, including hosting and payment providers. We are not responsible for third-party content or services, and inclusion of a link does not imply endorsement. Access to third-party websites is at your own risk.

10. Services management

We reserve the right, but not the obligation, to monitor the Services for violations of these Legal Terms, to take appropriate legal action against anyone who violates them, to refuse, restrict or disable access to any content, and to otherwise manage the Services to protect our rights and property and to facilitate proper functioning.

11. Privacy policy

We care about data privacy and security. Please review our Privacy Policy. By using the Services you agree to be bound by it. The Services are hosted in the United States; if you access them from elsewhere, you consent to the transfer and processing of your data in the United States.

12. Term and termination

These Legal Terms remain in full force while you use the Services. We may, in our sole discretion and without notice or liability, deny access to and use of the Services to any person for any reason, including breach of these Legal Terms, and may terminate your account and any content you posted at any time.

13. Modifications and interruptions

We reserve the right to change, modify or remove the contents of the Services at any time for any reason without notice. We cannot guarantee the Services will be available at all times: hardware, software, hosting or other problems may result in interruptions, delays or errors. You agree that we have no liability for any loss or inconvenience caused by your inability to access or use the Services.

14. Governing law and dispute resolution

These Legal Terms are governed by the laws of the United States and the state in which Life More Abundantly LLC is organized, without regard to conflict of law principles. The parties will first attempt to resolve any dispute informally by contacting each other. If a dispute cannot be resolved informally within 30 days, it will be resolved by binding arbitration on an individual basis. YOU AND WE WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION.

15. Corrections

There may be information on the Services that contains typographical errors, inaccuracies or omissions, including descriptions, pricing and availability. We reserve the right to correct any errors and to update information at any time without prior notice.

16. Disclaimer

THE SERVICES ARE PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE MAKE NO WARRANTY ABOUT THE ACCURACY OF AUTOMATED REPLIES OR THAT THE SERVICES WILL PRODUCE ANY PARTICULAR NUMBER OF LEADS OR SALES. See also our Disclaimer.

17. Limitations of liability

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT OR LOST REVENUE ARISING FROM YOUR USE OF THE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY. OUR TOTAL LIABILITY WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID BY YOU TO US DURING THE THREE MONTHS PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

18. Indemnification

You agree to defend, indemnify and hold us harmless from any loss, damage, liability, claim or demand made by a third party due to or arising out of your use of the Services, your breach of these Legal Terms, the content you submit, or any enquiry, message or commitment arising from your smart assistant.

19. Electronic communications and signatures

Visiting the Services, emailing us and completing online forms constitute electronic communications. You consent to receive electronic communications and agree that electronic signatures, contracts, orders and other records satisfy any legal requirement that such communication be in writing.

20. Miscellaneous

These Legal Terms and any policies posted by us constitute the entire agreement between you and us. Our failure to enforce any right or provision is not a waiver of it. If any provision is found unlawful or unenforceable, that provision is severable and does not affect the validity of the remaining provisions. No joint venture, partnership or employment relationship is created by these Legal Terms.

21. Contact us

To resolve a complaint or receive further information about the Services, email support@retainleads.com.